How can we help?
Telehealth Consult - $45
Skip the waiting room & discuss your health concerns confidentially
SCRIPT RENEWAL - FROM $15.99
Save time & money. Request an online prescription of your regular medications
SPECIALIST REFERRAL - $45
We can help connect you to a specialist of your choice
need to consult a doctor?
connect within minutes
We believe in the power of innovation & technology to improve telehealth services and healthcare outcomes, including mental health and weight loss care. We take the time to listen and understand your medical needs so that you receive safe & personalised care each time.
Speak to an experienced telehealth doctor today and if you’re not satisfied with the care you receive, we will simply refund your consultation fee.
Specialist Doctor
Emergency Cases
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WHY CHOOSE TELEDOC®?
Comprehensive Care
We take the time to understand your medical needs to provide safe & personalised care
Integrity
We are here to serve you to the best of our abilities. However, if we genuinely can’t help you, we offer full refund
Patient Support
Got a question? Simply call us or use our live chat service during business hours
Medical Experts
Happy Patients
Medical Beds
surgeries in a year
About MediCare
Frequently Asked Question
WHAT IS TELEHEALTH?
Telehealth refers to delivery of healthcare using technology as an alternative to standard in-person consultations and is often provided via telephone & videoconferencing. Though it has some limitations telehealth is being increasingly used to improve access to healthcare particularly in regional and rural communities across Australia. Telehealth has also shown to improve patient health outcomes during after-hours when GP clinics are not available for urgent and subacute medical issues. With TeleDoc, you can connect with an experienced, registered Australian doctor right from the comfort of your own home.
HOW DOES IT WORK?
With TeleDoc®, you can virtually connect with an experienced telehealth doctor from the comfort of your own home. Simply book an appointment at a time convernient to you and one of our on-call doctor will contact you at the designated time. You can also request a video consultation through our easy-to-use telehealth platform.
DO I NEED TO DOWNLOAD AN APP OR CREATE AN ACCOUNT?
We try to keep things as simple as possible. There is no need to download an app or create an account. Simply book a telehealth consultation online on our website and one of our doctors will call you at your scheduled time.
HOW LONG IS THE WAIT TIME TO CONSULT A DOCTOR?
We try our best to minimise wait times so that you can receive timely care. You can connect with a doctor in as early as 15 minutes. You can also choose to book a telehealth appointment that suits your schedule.
CAN YOU PRESCRIBE MEDICATIONS?
Yes, TeleDoc professionals can prescribe medications as well as provide repeat prescription via e-scripts that is sent directly to your mobile or to the pharmacy of your choice. The doctor will take thorough medical history to determine what medication is best suited for you.
HOW DOES E-SCRIPT WORK?
E-scripts are a game changer! Our doctors are able to prescribe electronic scripts that gets sent to you instantly via SMS or email. E-scripts are accepted by all pharmacies across Australia.
CAN YOUR DOCTORS ORDER PATHOLOGY OR RADIOLOGY TEST?
Yes, we can order pathology, imaging & referrals however, you will need to liaise with your GP to follow up on results. In some cases, patients can book a subsequent appointment to follow up on their results.
CAN YOU ISSUE MEDICAL CERTIFICATE / DOCTOR'S NOTE?
Yes, We provide medical certificate to cover work / school leave when appropriate. The medical certificate will be emailed to you after the consultation. Please note that doctors are not able to backdate medical certificates and can only provide certificate for leave of maximum of 3 days.
WHAT IF I AM NOT SATISFIED WITH THE CONSULT?
We understand that telehealth has some limitations and patients can sometimes feel not satisfied with the doctor’s opinion. Please understand that the medical doctors are paid to give their professional opinion which may not provide optimal solution to health matters on hand. For example, in emergent cases, patients might be asked to present to the nearest hospital. Similarly, some patients with chronic, complex comorbidities may be asked to liaise with their GP for matters not deemed urgent. However, if we genuinely cannot help you out, you simply get a full refund.
IS MY PERSONAL & HEALTH INFORMATION PROTECTED?
Absolutely. Just like any medical centre, we employ state-of-the-art security measures to safeguard your personal information, ensuring every interaction remains discreet and secure. Rest assured, your personal and health information will always remain confidential and will never be shared with anyone.
ARE YOU BASED IN AUSTRALIA?
We are proudly 100% Aussie owned & operated. While our headquarters is based in Brisbane, our doctors operate remotely from different regions of Australia.
HOW DO I CONTACT YOU?
1. You can instantly connect with one of our friendly service agents via live chat on the website
2. You can reach us by calling our clinic line Monday to Friday 9:00 AM to 5:00 PM.
Our phone number is: (07) 3303 0383
3. You can email us at:
info@teledocaustralia.com.au
EXPERIENCE THE SIMPLICITY & CONVENIENCE OF TELEMEDICINE
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Confidential Phone & Video Telehealth Consults
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Australian-trained & AHPRA Registered Doctors
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Scripts, Medical Certificates, Referral & more
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Simple & Easy - No need to download an app, create an account or sign up using your personal information
Book an Appointment
Book a consult in less than 2 minutes
Our staff strives to make each interaction with patients clear, concise, and inviting. Support the work of Medicsh.
We provide a comprehensive range of plans for families and individuals at every stage of life, with annual limits ranging from £1.5m to unlimited.
when it comes to virtual care,
we set the gold standard
Established in 2022 after the pandemic, TeleDoc® quickly began to earn the trust of Aussies across the country. We know how difficult it can be to access timely medical care. Since day one, our focus has remained on delivering top quality care to patients in need. Our team, diverse in expertise and background, brings together a wealth of experience and a shared passion: to make primary care simple, accessible & inclusive for all Australians.
We take pride in being recognised as the most trusted providers of telehealth in the country. Our commitment to patient satisfaction is what drives our success and it will always remain our top priority. When it comes to your health & well-being, there is no better partner than TeleDoc®.