VIRTUAL TELEHEALTH CLINIC
WELCOME TO TELEDOC
Our Services
Service
Upper Respiratory Tract Infection
We treat common URTIs including: Sinus infection, Ear infection, Bronchitis, Tonsilitis / Strep throat
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COVID / Flu / chest infection
There is a rise in respiratory viruses this season which includes RSV, Influenza & COVID. Discuss treatment options with expert physicians
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Common Paediatric Presentations
Asthma / wheeze, Croup, Eczema, Allergic Rhinitis, UTIs, Balanitis, Skin infection, impetigo & school sores
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Medical Certificate
Too sick to go to work? Request a certified doctor’s note to cover your leave.
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Prescriptions
Request a prescription of your regular medications & receive an e-script within minutes
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Specialist referral
Need a referral to a specialist? Let us help you connect with a specialist of your choice.
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Women's health
Mastitis, UTI / cystitis, Endometriosis, PCOS, Contraception, Abnormal vaginal discharge, Fungal / yeast infection, STIs, Genital Herpes / Warts
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Men's Health
Hair loss, Hypertension (Blood Pressure), Cholesterol Management, Heart check, Erectile Dysfunction, Premature Ejaculation
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Weight Loss
Discuss individualised weight loss options and join our small group weight loss program designed to help you lose weight & get back in shape.
SCRIPTS ONLINE
REQUEST YOUR SCRIPTS ONLINE
Skip the waiting room
Request scripts of your regular medications online
E-scripts are accepted by ALL pharmacies across Australia
choose US
What Makes Us Unique?
Since day one, our focus has remained on delivering top quality healthcare that you deserve.
We understand that no two patients are alike. Our doctors take the time to understand your medical needs – no matter how simple or complex – to provide safe & personalised care.
We understand that at times, telehealth may not be the right fit for you. If that is the case, we simply refund your consultation fee.
expert advice
Learn More About Us
Whether you need expert medical advice, a quick prescription, or follow-up care, we’re here to provide seamless healthcare solutions tailored to your needs.
About MediCare
Frequently Asked Question
WHAT IS TELEHEALTH?
Telehealth refers to delivery of healthcare using technology as an alternative to standard in-person consultations and is often provided via telephone & videoconferencing. Though it has some limitations telehealth is being increasingly used to improve access to healthcare particularly in regional and rural communities across Australia. Telehealth has also shown to improve patient health outcomes during after-hours when GP clinics are not available for urgent and subacute medical issues. With TeleDoc, you can connect with an experienced, registered Australian doctor right from the comfort of your own home.
HOW DOES IT WORK?
With TeleDoc®, you can virtually connect with an experienced telehealth doctor from the comfort of your own home. Simply book an appointment at a time convernient to you and one of our on-call doctor will contact you at the designated time. You can also request a video consultation through our easy-to-use telehealth platform.
DO I NEED TO DOWNLOAD AN APP OR CREATE AN ACCOUNT?
We try to keep things as simple as possible. There is no need to download an app or create an account. Simply book a telehealth consultation online on our website and one of our doctors will call you at your scheduled time.
HOW LONG IS THE WAIT TIME TO CONSULT A DOCTOR?
We try our best to minimise wait times so that you can receive timely care. You can connect with a doctor in as early as 15 minutes. You can also choose to book a telehealth appointment that suits your schedule.
CAN YOU PRESCRIBE MEDICATIONS?
Yes, TeleDoc professionals can prescribe medications as well as provide repeat prescription via e-scripts that is sent directly to your mobile or to the pharmacy of your choice. The doctor will take thorough medical history to determine what medication is best suited for you.
HOW DOES E-SCRIPT WORK?
E-scripts are a game changer! Our doctors are able to prescribe electronic scripts that gets sent to you instantly via SMS or email. E-scripts are accepted by all pharmacies across Australia.
CAN YOUR DOCTORS ORDER PATHOLOGY OR RADIOLOGY TEST?
Yes, we can order pathology, imaging & referrals however, you will need to liaise with your GP to follow up on results. In some cases, patients can book a subsequent appointment to follow up on their results.
CAN YOU ISSUE MEDICAL CERTIFICATE / DOCTOR'S NOTE?
Yes, We provide medical certificate to cover work / school leave when appropriate. The medical certificate will be emailed to you after the consultation. Please note that doctors are not able to backdate medical certificates and can only provide certificate for leave of maximum of 3 days.
WHAT IF I AM NOT SATISFIED WITH THE CONSULT?
We understand that telehealth has some limitations and patients can sometimes feel not satisfied with the doctor’s opinion. Please understand that the medical doctors are paid to give their professional opinion which may not provide optimal solution to health matters on hand. For example, in emergent cases, patients might be asked to present to the nearest hospital. Similarly, some patients with chronic, complex comorbidities may be asked to liaise with their GP for matters not deemed urgent. However, if we genuinely cannot help you out, you simply get a full refund.
IS MY PERSONAL & HEALTH INFORMATION PROTECTED?
Absolutely. Just like any medical centre, we employ state-of-the-art security measures to safeguard your personal information, ensuring every interaction remains discreet and secure. Rest assured, your personal and health information will always remain confidential and will never be shared with anyone.
ARE YOU BASED IN AUSTRALIA?
We are proudly 100% Aussie owned & operated. While our headquarters is based in Brisbane, our doctors operate remotely from different regions of Australia.
HOW DO I CONTACT YOU?
1. You can instantly connect with one of our friendly service agents via live chat on the website
2. You can reach us by calling our clinic line Monday to Friday 9:00 AM to 5:00 PM.
Our phone number is: (07) 3303 0383
3. You can email us at:
info@teledocaustralia.com.au